VoxHaven Cookie Policy
Last updated:
This Cookie Policy explains how VoxHaven ("VoxHaven", "we", "us", or "our") uses cookies and similar tracking technologies on our digital storytelling platform, websites, and related services (collectively, the "Service"). This Policy should be read together with our Privacy Policy.
This Cookie Policy is for general information only and does not constitute legal advice. You should consult your own legal counsel to understand how applicable laws apply to you.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently, provide information to website owners, and enhance user experience.
Similar technologies include web beacons, pixels, local storage, and software development kits (SDKs). Throughout this Policy, we refer to all of these technologies collectively as "cookies" unless otherwise specified.
2. Why We Use Cookies
VoxHaven uses cookies for several important purposes:
- Essential functionality: To enable core features of the Service, such as keeping you logged in, remembering your preferences, and providing secure access to your account.
- Security and fraud prevention: To protect your account from unauthorized access and to detect and prevent malicious activity or abuse.
- Performance and analytics: To understand how users interact with the Service, identify technical issues, and improve the platform's functionality and user experience.
- Personalization: To remember your settings and preferences, making your experience on VoxHaven more tailored and seamless.
3. Types of Cookies We Use
We use different categories of cookies on VoxHaven:
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled in our systems. They are usually set in response to actions you take, such as logging in, setting privacy preferences, or filling in forms.
Examples:
- Authentication cookies to keep you logged in
- Security cookies to protect against unauthorized access
- Session management cookies
- Load balancing cookies to distribute traffic
Legal basis: These cookies are necessary to provide the Service you have requested and to fulfill our contract with you.
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use.
Examples:
- Language and regional preferences
- Display settings (dark mode, font size)
- Content visibility preferences
- Accessibility features
Legal basis: Legitimate interest in providing a personalized and improved user experience, or your consent where required by law.
3.3 Performance and Analytics Cookies
These cookies help us understand how visitors use the Service by collecting anonymous information about pages visited, time spent, and any errors encountered. This helps us improve the platform and fix technical issues.
Examples:
- Page view tracking and navigation patterns
- Error logging and debugging information
- Performance metrics (load times, response times)
- Feature usage analytics
Legal basis: Legitimate interest in understanding how our Service is used and improving it, or your consent where required by law.
Note on advertising cookies: VoxHaven does not currently use advertising or marketing cookies. We do not track you for advertising purposes, sell your data to third parties, or show you targeted ads. If this changes in the future, we will update this Policy and obtain your consent where required.
4. First-Party and Third-Party Cookies
First-party cookies are set directly by VoxHaven and are used only by us to operate and improve the Service.
Third-party cookies are set by external service providers that help us run the Service. For example, we may use:
- Authentication providers: For secure sign-in functionality (e.g., NextAuth.js)
- Hosting and infrastructure: For reliable platform operation (e.g., Vercel, cloud providers)
- Analytics services: To understand usage patterns and improve the Service (we use privacy-focused analytics where possible)
- Error tracking: To identify and fix technical issues
These third parties may collect information about your device and browsing activity across different websites. We carefully select our service providers and require them to protect your data in accordance with our Privacy Policy and applicable laws.
5. Session Cookies vs. Persistent Cookies
Session Cookies
These are temporary cookies that expire when you close your browser. They help maintain your session while you navigate through the Service.
Persistent Cookies
These remain on your device for a set period or until you delete them. They remember your preferences and help you stay logged in across sessions.
6. How to Manage and Control Cookies
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View and delete cookies stored on your device
- Block third-party cookies
- Block all cookies from specific websites
- Delete all cookies when closing your browser
To learn how to manage cookies in your specific browser, visit:
⚠️ Impact of Blocking Cookies
Please note that if you disable or refuse cookies, some parts of the Service may become inaccessible or not function properly. In particular, blocking strictly necessary cookies will prevent you from logging in and using core features of VoxHaven.
Do Not Track (DNT) Signals
Some browsers support "Do Not Track" signals. Currently, there is no universally accepted standard for how to respond to these signals. VoxHaven respects your privacy choices, and we encourage you to use the browser and device settings mentioned above to control cookies and tracking.
Mobile Device Settings
If you access VoxHaven through a mobile app, you can manage certain data collection through your device settings:
- iOS: Settings → Privacy & Security → Tracking
- Android: Settings → Privacy → Ads
7. Your Data Protection Rights
Depending on your location, you may have specific rights regarding cookies and personal data collected through them:
- EEA/UK users: Under GDPR, you have the right to consent to or refuse non-essential cookies, and to withdraw consent at any time.
- California users: Under CCPA, you have rights regarding the sale of personal information (note: we do not sell your data).
- Canadian users: Under applicable privacy laws, you have rights to access and control your personal information.
For more information about your privacy rights, please see our Privacy Policy.
8. Cookie Retention
Different cookies are retained for different periods:
- Session cookies: Deleted when you close your browser
- Authentication cookies: Typically retained for 30 days or until you log out
- Preference cookies: Retained for up to 12 months to remember your settings
- Analytics cookies: Typically retained for up to 24 months
You can delete cookies at any time through your browser settings.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice through the Service or via email.
We encourage you to review this Policy periodically to stay informed about how we use cookies.
10. Contact Us
If you have questions about this Cookie Policy or how we use cookies, please contact us at:
Email: hello@voxhaven.com
You can also reach us through our general support email: hello@voxhaven.com
Additional Resources
For more information about cookies and online privacy, you may find these resources helpful: